Contact and Support Information
Last updated November 3, 2017

These are the various ways to obtain assistance with my various projects. I list these in order of personal preference, highest first. All links on this page open in a new window or tab.

Note: If a particular project (e.g., Skype) has a specific support channel listed here, please try that before contacting me directly for that project.

Screen reader users: Please scan through headings, such as with h in JAWS. Simply tabbing among or listing links will lose some context.

Support For Professional Contracts

I do all of my professional scripting work as an employee of Level Access, formerly SSB BART Group. Please contact Rachael Edenbaum, Level Access Account Manager for scripting projects, to arrange professional scripting services. Note that this contact is only for professional (paid) projects. Most of my professional engagements exceed 24 hours in scope. For smaller or public projects, read on.

I often provide clients my cell number and business email address for contract-related inquiries. Please use these only for active contracts or when arranging for further professional work.

Skype JAWS Script Support

The first and preferred support avenue for all of my Skype-related projects is the SkypeEnglish Mailing List. Projects in this category include

BX Support

Because BX is primarily for JAWS scripters, the preferred avenue for support for those is often the JAWSScripts mailing list.


I have two Twitter accounts. Use dlee_code for script and other project support questions and to see announcements about updates and new releases. Follow doug_lee42 for everything else I do on Twitter - which usually consists of a mixture of humor, tech retweets, occasional poetry, and a bit of banter with other folks but is not a high-traffic stream. Note that I am not good at following everyone who follows me, though sometimes I watch specific timelines separately.


If you have my Skype, you can send me support requests and information there. However, I am careful who I add to Skype; so please use another of the above contact avenues if you are not already in my Skype contact list.


I do not place my personal email address on the web, though I'm sure it shows up in the occasional mailing list archive. If you have it, please use it for support only after other means have been exhausted. This is because I tend to get behind in email and have been known to forget to answer a support request for months before I spot it in a mailbox cleanup. My apologies for this; I'm not defending it, just admitting it.